The most frequently asked question in e-commerce is short and to the point: „Where are my goods?“. Each of these enquiries costs your support team time and money. This question can be answered fully automatically before it is even asked.
Thanks to the seamless chain from Sage Operations via our interface to the shop (Shopware/Shopify) and Sendcloud, you can proactively inform your customers.
This is what perfect communication looks like:
Real-time status: As soon as the dispatch label is printed in the warehouse, the information is sent to Sage.
Automatic mail: The shop receives the trigger and sends the customer the tracking number in your brand design.
Brand tracking: Instead of directing the customer to a cryptic DHL page, direct them to your own tracking page, where you may already be placing the next offer.
Transparency creates trust. And trust ensures repeat customers. We build the technical bridge for you so that your customers always know how close their parcel already is.
And the highlight: depending on the tariff, you can place your own advertising banners on your personalised tracking page.
